RSC PROPERTY PRIVACY POLICY

1. Identity of the Data Controller

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), we provide you with the following information:

Individual trader: Irina Slatina

CIF/NIF: 01888574K

Trading name: RSC Property

Business address: Profesor Manuel Sala 6, Alicante / alacant, 03003, Spain

Contact email: info@rsc-property.com

Website: https://rsc-property.com

Data Protection Officer (DPO): Not appointed (not required given the profile of the organisation).

2. Personal Data We Collect

We collect personal data through the following channels on our website:

2.1 Contact form

When you submit an enquiry through our contact form, we may collect:

First and last name
Email address
Phone number (if voluntarily provided)
Content of your message or enquiry

2.2 Mortgage calculator consultation form

When you use our mortgage calculator and request a consultation, we may additionally collect:

First and last name
Email address
Phone number
Financial information provided voluntarily in connection with your mortgage enquiry (e.g. estimated budget, property value)

All fields marked as mandatory are strictly necessary to process your request. Provision of optional data is entirely voluntary.

We do not collect sensitive personal data (health data, political opinions, religious beliefs, etc.).

3. Purposes of Processing and Legal Basis

We process your personal data for the following purposes, each supported by the indicated legal basis under Article 6 GDPR:

Purpose	Description	Legal basis (Art. 6 GDPR)
Responding to general enquiries	Managing and responding to messages submitted through the contact form.	Art. 6(1)(b) — performance of pre-contractual measures at the request of the data subject.
Mortgage consultation follow-up	Processing enquiries submitted via the mortgage calculator form and providing personalised responses regarding financing options.	Art. 6(1)(b) — performance of pre-contractual measures at the request of the data subject.
Commercial communications (with consent)	Sending information about available properties, real estate news or promotional offers from RSC Property SL, only if you have given explicit prior consent.	Art. 6(1)(a) — consent of the data subject.
Analytics and website improvement	Understanding how visitors interact with our website using analytics tools (Google Analytics 4, Microsoft Clarity) in order to improve usability and content.	Art. 6(1)(a) — consent of the data subject (via cookie consent).
Advertising and remarketing	Displaying targeted advertisements on third-party platforms (Meta/Facebook) based on your browsing behaviour, subject to your consent.	Art. 6(1)(a) — consent of the data subject (via cookie consent).
Compliance with legal obligations	Retention of data in compliance with applicable tax, commercial and other legal obligations.	Art. 6(1)(c) — legal obligation.

4. Data Retention Period

Personal data will be retained for the following periods:

Contact and consultation enquiries: from 1 to 5 years from the last communication or the end of the relationship, unless you request erasure earlier.
Data processed for commercial communications: until you withdraw your consent or unsubscribe.
Data required to comply with legal obligations (tax, commercial): in accordance with legally established periods, generally between 5 and 10 years.
Anonymised or aggregated analytics data: indefinitely (not considered personal data once anonymised).

Once the applicable retention period has expired, your data will be securely erased or anonymised.

5. Recipients and International Data Transfers

Your data will not be sold or transferred to third parties for their own commercial purposes. However, we share data with the following categories of recipients acting as our data processors, under the corresponding data processing agreements pursuant to Article 28 GDPR:

5.1 Service providers

Web hosting and content delivery providers.
Email service providers used to respond to enquiries.
CRM or property management tools, if applicable.

5.2 Analytics and advertising platforms

The following third-party services operate on our website and may process personal data, including transfers to the United States under the EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs) approved by the European Commission:

Service	Provider	Purpose	Transfer safeguard
Google Analytics 4	Google LLC (USA)	Website analytics and performance measurement	EU-US Data Privacy Framework
Microsoft Clarity	Microsoft Corporation (USA)	Heatmaps and session recording for UX improvement	EU-US Data Privacy Framework
Meta Pixel (Facebook)	Meta Platforms Ireland Ltd.	Remarketing and conversion tracking on Facebook/Instagram	Standard Contractual Clauses (SCCs)

For further details on how these providers handle data, please refer to their respective privacy policies (links provided in the Cookies Policy).

6. Rights of Data Subjects

Under the GDPR and the LOPDGDD, you have the following rights with respect to your personal data:

Right of access (Art. 15 GDPR): obtain confirmation of whether we are processing your data and, if so, access to it. This service is provided free of charge.
Right to rectification (Art. 16 GDPR): request the correction of inaccurate or incomplete data.
Right to erasure — ‘right to be forgotten’ (Art. 17 GDPR): request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
Right to restriction of processing (Art. 18 GDPR): request that processing be restricted in certain circumstances (e.g. while the accuracy of the data is being contested).
Right to data portability (Art. 20 GDPR): receive your data in a structured, commonly used and machine-readable format, or request that it be transmitted to another controller.
Right to object (Art. 21 GDPR): object to the processing of your data, in particular where it is based on legitimate interests or for direct marketing purposes.
Right to withdraw consent (Art. 7(3) GDPR): where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us in writing at:

Email: info@rsc-property.com
Postal address: RSC Property, Alicante, Spain (full address to be updated upon registration)

Please identify yourself and specify the right you wish to exercise. We will respond within a maximum of one month, which may be extended by a further two months in cases of complexity or high volume of requests.

If you consider that the processing of your personal data infringes applicable legislation, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es.

7. Minors

In accordance with Article 7 of the LOPDGDD, the minimum age to consent to the processing of personal data in Spain is 14 years. Persons under the age of 14 may not provide their personal data through this website without the prior and explicit consent of their parents or legal guardians.

RSC Property SL does not knowingly collect or process data from persons under the age of 14. Should we become aware that we have received data from a minor without the required parental consent, we will proceed to delete it immediately.

8. Security Measures

RSC Property SL has implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including protection against unauthorised or unlawful processing, accidental loss, destruction or damage of personal data, in accordance with Article 32 GDPR.

9. Cookies

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use, their purposes, duration and how to manage your preferences, please refer to our Cookies Policy, available at: https://rsc-property.com/en/cookie-policy/

10. Updates to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in legislation, our services or the tools we use. We recommend that you review it regularly. The date of the most recent revision is indicated below.

Last updated: May 2026